Auction Payment Options and Instructions
Payment is due within 14 days of the close of the final session of the auction. Cash payments are not accepted.
Check
Please include the invoice number on your check and make sure the check is made payable to Stack’s Bowers Galleries. Send payment to:
Stack’s Bowers Galleries
1550 Scenic Ave., Suite 150
Costa Mesa, CA 92626 U.S.A.
You can also send payment to our Hong Kong office:
Stack’s Bowers & Ponterio, Ltd.
Unit 2202-03, 22/F, Mira Place Tower A, No. 132 Nathan Rd,
Tsim Sha Tsui, KLN, Hong Kong SAR
Customers without established credit who pay by check will be subject to a clearing period before their material is shipped. Customers who require shipment prior to the clearing period are welcome to call and facilitate a confirmation call with their banker. There will be a $25 charge for returned checks.
ACH/eCheck
Approved customers with a United States bank account may pay using ACH or eCheck through their online customer profile with no additional fees. While viewing an open invoice, simply click on the Make Payment button and select the Pay By ACH/eCheck option. You will be prompted to enter your bank account information through our secure portal. Once your account information has been entered, simply follow the onscreen instructions to complete the payment. Processed payments will take approximately 3-5 business days to be posted to your order. Account information is not stored, you will need to provide this information each time you pay by ACH or eCheck.
Money Order
Please include the invoice number on your money order and make sure it is made payable to Stack’s Bowers Galleries. Send payment to:
Stack’s Bowers Galleries
1550 Scenic Ave., Suite 150
Costa Mesa, CA 92626 U.S.A.
You can also send payment to our Hong Kong office:
Stack’s Bowers & Ponterio, Ltd.
Unit 2202-03, 22/F, Mira Place Tower A, No. 132 Nathan Rd,
Tsim Sha Tsui, KLN, Hong Kong SAR
Bank Wire
Bank wires sent from a foreign bank are subject to an international bank wire fee of $35. For bank wire instructions, please contact our Client Services department at (800) 458-4646 or +1 (949) 253-0916.
Credit Card/PayPal
Payment by credit card (Visa, Mastercard, American Express and Discover) or PayPal will be accepted upon prior approval by Auctioneer. All payments by credit card or PayPal will incur a surcharge of 2.5%. This fee only applies to credit card or PayPal transactions and does not exceed Auctioneer’s cost of processing these payments. PayPal payments are only accepted for U.S. based PayPal accounts. Account limits may apply. While logged into your online account, click on My Invoices, then Open Invoices to view, print and pay your invoice. Credit card information is not stored within your Stack’s Bowers Galleries online account, you will need to enter this information each time you process a payment.
Union Pay
Customers can swipe their Union Pay card in our Hong Kong office for settlement. Only debit cards with the Union Pay logo are acceptable. Cardholders are required to check if overseas acceptance service has been activated for their cards by calling the customer service center of the issuing bank.
WeChat Pay
WeChat Pay is available for orders that do not exceed $2,500 through the WeChat mobile App. Contact our Hong Kong Client Services department at +852 2117 1191 for details.
Phone
Contact our Client Services department Monday through Friday from 8:30AM to 5:00PM PT at (800) 458-4646 or +1 (949) 253-0916. Representatives from our Hong Kong office are available Monday through Friday from 9:00AM to 5:00PM HKT at +852 2117 1191.
My Invoices
How long after a payment is received will my invoice reflect the payment online?
Payments made via ACH/eCheck typically take four to five business days to process and will be applied to your invoice once the funds have cleared. Payments made via credit or debit cards are typically reflected immediately.
How long after a payment is received will my order ship?
You can expect your shipment within 10-14 days after payment is approved. Orders are shipped in order of payment received. Once your order is shipped, we will send you an email containing the order tracking information. For special shipping or delivery arrangements, please contact our Client Services Department prior to shipment at (800) 458-4646 or info@StacksBowers.com.
I paid via ACH, but the balance of my order has not reflected this.
ACH/eCheck payments require four to five business days to process. Once an ACH/eCheck payment has been made, the payment will show as pending on your online invoice, however, the balance due will not be updated until the payment processing has been completed.
Will I receive confirmation of my payment being received?
Coming Soon, a confirmation email will be sent to you once your payment has been successfully processed.
Why am I unable to make a payment online over a certain amount?
Account limits may apply. If you need to make a payment exceeding these limits, please contact our Client Services Department at (800) 458-4646 or +1 (949) 253-0916 for assistance.
How much can I make payments for online?
Account limits vary. For specific information regarding your payment limits, please contact our Client Services Department at (800) 458-4646 or +1 (949) 253-0916 for assistance.
CMQ Payment Options and Instructions
Payment is due upon receipt of your final invoice. Cash payments are not accepted.
Check
Please include your CMQ Submission number on your check and make sure the check is made payable to Market Place Partners, LLC. Send payment to:
Market Place Partners, LLC
1550 Scenic Ave., Suite 150
Costa Mesa, CA 92626 U.S.A.
Customers without established credit who pay by check will be subject to a clearing period before their material is shipped. Customers who require shipment prior to the clearing period are welcome to call and facilitate a confirmation call with their banker. There will be a $25 charge for returned checks.
ACH/eCheck
Approved customers with a United States bank account may pay using ACH or eCheck through their online customer profile with no additional fees. While viewing an open invoice, simply click on the Make Payment button and select the Pay By ACH/eCheck option. You will be prompted to enter your bank account information through our secure portal. Once your account information has been entered, simply follow the onscreen instructions to complete the payment. Processed payments will take approximately 3-5 business days to be posted to your order. Account information is not stored, you will need to provide this information each time you pay by ACH or eCheck.
Money Order
Please include the invoice number on your money order and make sure it is made payable to Market Place Partners, LLC. Send payment to:
Market Place Partners, LLC
1550 Scenic Ave., Suite 150
Costa Mesa, CA 92626 U.S.A.
Bank Wire
Bank wires sent from a foreign bank are subject to an international bank wire fee of $35. For bank wire instructions, please contact our Client Services department at (800) 458-4646 or +1 (949) 503-6227.
Credit Card/PayPal
Payment by credit card (Visa, Mastercard, American Express and Discover) or PayPal will be accepted upon prior approval by Auctioneer. All payments by credit card or PayPal will incur a surcharge of 2.5%. This fee only applies to credit card or PayPal transactions, and does not exceed Auctioneer’s cost of processing these payments. PayPal payments are only accepted for U.S. based PayPal accounts. Account limits may apply. While logged into your online account, click on My Invoices, then Open Invoices to view, print and pay your invoice. Credit card information is not stored within your Stack’s Bowers Galleries online account, you will need to enter this information each time you process a payment.
Questions
Contact our Client Services department Monday through Friday from 8:30AM to 5:00PM PT at (800) 458-4646 or +1 (949) 253-0916. Representatives from our Hong Kong office are available Monday through Friday from 9:00AM to 5:00PM HKT at +852 2117 1191.
What are your Terms of Sale?
You must agree to our Stack’s Bowers Galleries Terms and Conditions before bidding in any Stack’s Bowers Galleries Auction. To read our Terms and Conditions, please click here. For CMQ Terms & Conditions, please click here. For Stack’s Bowers Vault Terms & Conditions, please click here.
Will I need to pay sales tax on any items purchased in a Stack’s Bowers Galleries auction?
Unless you have a valid resale certificate on file with Stack’s Bowers Galleries, purchases made in/or shipped to certain locations are subject to local and/or state tax laws. View Sales Tax Guidelines. (Which are not and are not intended to be a complete description of all applicable sale tax laws in all jurisdictions).
How can I apply for credit?
If you wish to apply for credit, please contact Andrew Glassman at (800) 458-4646 or via email at andrewg@stacksbowers.com.
What is Stack’s Bowers Galleries’ Return Policy?
Except as otherwise expressly provided in our Terms of Sale, no purchased items may be returned for any reason.
All bidders should make sure to bid on the correct lot, as Stack’s Bowers Galleries is not responsible for any errors in bidding. Once the hammer has fallen and the auctioneer has announced the buyer, the buyer is responsible for paying for the lot, even if the buyer has made a mistake. For more information, please read our Terms and Conditions.
You asked me for my credit card information, is your website secure?
Yes, when you create an account on StacksBowers.com and enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layers (SSL). While on a secure page, like your account page or auction registration page, the lock icon will appear. If you are using Google Chrome, the icon appears in the address bar. If you are using Microsoft Internet Explorer or Mozilla Firefox, the lock icon appears on the bottom of the web browser. Your personal information is stored on servers in a secure hosting environment. When paying by credit card, PayPal, ACH or eCheck, your information is not stored in your Stack’s Bowers Galleries online account. If you have any questions or concerns, please email info@StacksBowers.com.
How soon will I receive a payment if I consigned my items to a Stack’s Bowers Galleries auction?
Consignors to our Showcase Auctions are paid 45 days after the last day of an auction, consignors to our Collectors Choice Online Auctions are paid 30 days after the last day of an auction. Stack’s Bowers Galleries also offers generous cash advances to qualified consignors. As a qualified consignor you will have the option to receive the majority of your estimated auction proceeds before your coins or currency are sold at auction. Contact a consignment director today for details at (800) 458-4646 (West Coast), (800) 566-2580 (East Coast) or +011 852 2117 1191 (Hong Kong).
